FAQ

Should I consider using synthetic motor oil?

Synthetic engine oils are produced through a synthesis process that takes very small molecules and assembles them into larger designer molecules with
premium lubricating properties. It is more cost-effective and time-saving, as it lasts longer than regular oil. Also, it can endure greater levels of heat, protecting your carʼs engine from heat damage.

What parts should be replaced at what intervals?

Oil filters should be replaced every 3-6 months. Ensure that you regularly
check your car for any damaged or worn-out parts. If you are concerned about
anything on your car, give us a shout. Contact us for any queries about specific
car parts; weʼd be happy to advise you.

How do I keep track of routine maintenance?

A close examination of your carʼs main parts will give you an indication of its
state. Aim to regularly check your carʼs oil level, brakes, tyre pressure, tyre
thread, anti-freeze, etc. Refer to your carʼs manual guide for specific details, or
contact us to find out more.

Is there a charge to check out my car?
We try to complete most repairs the same day. If this is not possible, we will provide you with special transportation arrangements.
Do I need an appointment for a repair?
We try to complete most repairs the same day. If this is not possible, we will provide you with special transportation arrangements.
What credit cards do you take?
We try to complete most repairs the same day. If this is not possible, we will provide you with special transportation arrangements.
What happens if more damage is found during repairs?

The original estimate is just that, an estimate. While they’re usually fairly accurate, the visual damage found during an estimate may not exactly match what’s found when repairs begin. There could be hidden damage that needs to be tended to, and that’s normal due to today’s complex vehicles.

If more damage is found, the auto body shop will work with the insurance company to communicate that this is the case. Usually, the process will proceed smoothly, and the shop will also be in touch to inform you that more repairs are needed.

How long does it take to complete the repairs?

One of the most common questions about auto repair is how long it takes. Unfortunately, we cannot give an exact answer to this question. Each repair assignment is different, so the amount of time it takes can vary.

We will work to give you an initial estimate of how long everything will take. First, we will look at the extent of the damage, the availability of the parts and materials plus the overall scope of the repair job. While our goal is to complete each repair job as quickly as we can, our greatest priority is performing the repairs right the first time and not to rust the repairs.

Why does my car need maintenance if it's running fine?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
What will happen if I don't have the repairs done right now?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
What Should I Do When My Check Engine Lights Come On?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
How Often Should I Have My Brakes Checked?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
What Type of Oil Filter Do I Need?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
Do I Really Need Winter Tires?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.
Do you really have to replace the entire panel?

Unfortunately, yes. Sometimes we really do have to replace an entire panel despite the fact the damage itself may be limited to a smaller area. Depending on the material of the panel we are working with, there are some materials that you cannot alter in part while maintaining the integrity of the body panel itself. This goes back to not only workability of the materials, but to your own safety. In any circumstance where providing a patch repair would lower the safety of that vehicle, we will choose your safety.

Do you have an automotive related question?

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